Rajesh SinghRajesh Singh Caseflw - Discover your ServiceNow workflows

ServiceNow CSM & FSM Use case : telecom Domain

End-to-end handling of a home broadband service disruption, from the initial report by a customer to the resolution of the issue by a broadband technician, within a telecommunications company.

Encountered a week-long broadband disruption recently. Despite multiple calls, it took a week to get a technician appointment! When I asked him, he mentioned the lag wasn’t due to busyness but various reasons especially work allocations. That intrigued me about how platforms like ServiceNow’s CSM & FSM could revolutionise this. Here’s a workflow showcasing how adopting such a system could boost productivity & customer service ! #ServiceNow #CSM #FSM #CustomerService #FieldServiceManagement #ProductivityBoost #TechForTheWin

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